FrontWest LLC was founded by a licensed Customs broker (LCB) after years of noticing that her import teams at previous employers had to repeat the same questions to their customers on their imports over and over again. Many times the importer replying "it's the same country of origin / part / location that it was on the last shipments". This just being one of many common examples.
Incomplete paperwork will delay a shipment. If you have an inexperienced entry writer, they might assume information incorrectly and submit faulty information to CBP, with you the importer being responsible for their mistakes.
This is where FrontWest comes in. We want importers to understand the import process and their responsibility to CBP. Simple.